Scheduling Memberships CRM
HIPAA-governed patient intelligence platform that automated the full care journey, from booking to billing, across multiple locations, reducing scheduling friction and increasing membership retention
HIPAA-governed patient intelligence platform that automated the full care journey, from booking to billing, across multiple locations, reducing scheduling friction and increasing membership retention
Healthcare and wellness practices face unique operational complexity. Multiple practitioners, multiple locations, complex service menus, membership programs, compliance requirements, and patient communication were all managed through 4+ disconnected tools that created data silos and manual rework at every step.
The patient journey was full of friction. Booking required phone calls or generic forms that did not understand practitioner availability. Consent forms were paper-based, creating compliance risk. Membership billing failures went undetected, silently eroding recurring revenue. Generic CRM platforms could not handle HIPAA-compliant consent management or the recurring revenue models that wellness practices depend on.
BioFuse needed a purpose-built system that understood their clinical domain. One they could own completely, with full data sovereignty, and scale across their growing network of locations without per-seat SaaS fees compounding with each new practitioner.
An AI-native patient operations platform that automates the complete care journey, from first booking to recurring membership billing, with HIPAA governance at every layer.
Multi-step booking with real-time availability eliminates the phone calls and back-and-forth that cause patient drop-off. Timezone-aware scheduling across locations and practitioners, with service duration, lead time, and blocked time management, dramatically reduces no-shows and scheduling conflicts.
Unified patient profiles consolidate demographics, medical history, documents, and consent forms into a single source of truth. Practitioners see the full patient context, including visit history, communication preferences, and emergency contacts, before every appointment.
Flexible subscription models with weekly, monthly, quarterly, and custom billing cycles. Included services, add-ons, and member discounts drive higher lifetime value. Automated recurring billing with failed payment recovery protects monthly recurring revenue that previously leaked through undetected churn.
Digital consent forms and intake questionnaires replace paper-based workflows that created compliance risk. Shareable links let patients complete forms before arrival. Full audit trails via Paper Trail ensure every data change is tracked for regulatory compliance.
Every touchpoint in the patient journey is automated. Appointment confirmations, consent form delivery, payment notifications, and membership updates fire across SMS and email without staff intervention, reducing front-desk workload and eliminating dropped communications.
Every technology choice was made to serve a specific clinical or operational outcome. BioFuse owns the intelligence, not just the interface.
Manage multiple practice locations with location-specific hours, services, and memberships.
Upsell additional services during booking with attachment rate tracking.
Integrated payments via NetValve with card storage for recurring billing.
Super Admin, Admin, Staff, and User roles with granular permissions.
Visual scheduling with booked slots, blocked times, and multi-day views.
Note templates with rich text editing. Attached to bookings and patients.
Percentage and fixed discounts for services, linked to memberships or promotions.
Revenue, bookings, patient trends, and service performance at a glance.
Import existing patient data to migrate from legacy systems.
Zero exit cost. Zero per-seat fees. BioFuse owns the intelligence, not just the interface. Every component of their practice management platform is theirs to extend, migrate, or operate independently.
Get a strategic assessment of where patient journey automation and HIPAA-governed intelligence can reduce friction and grow recurring revenue across your practice.
Request a Strategic Assessment