We build HIPAA-governed practice platforms for multi-location healthcare and wellness businesses, then put agents to work booking, confirming, collecting intake, and filling cancellations, with an audit trail on every patient interaction.
What changes in healthcare & wellness
No-show rate, down from 11% at a four-location practice
Of cancellations refilled from the waitlist
Front-desk phone time returned every week
In recovered visit revenue per year
The work is necessary. It just should not depend on people re-keying, chasing, and checking.
Booking, confirming, rescheduling, and chasing forms keep staff on the phone instead of with patients.
No-shows, unfilled cancellations, and failed membership payments erode revenue without anyone noticing until month end.
Four or more disconnected tools mean paper consent forms, PHI in places it should not be, and no single audit trail.
Agents are only as capable as the systems they work in. We build or connect the system of record first, and you own every line of it.
Real-time availability by practitioner, service, and location, with lead times, durations, and blocked time.
Demographics, history, documents, and consent in one record practitioners see before every visit.
Weekly, monthly, and custom billing cycles, included services, add-ons, and failed-payment recovery.
Shareable consent forms and questionnaires completed before arrival, replacing paper.
Confirmations, reminders, and payment notices over SMS and email without staff intervention.
Every data change recorded, with role-based access from super admin to staff.
Each agent owns one job, works inside your systems, and hands off to a person whenever a case falls outside the limits you set.
Books, confirms, and reschedules appointments by SMS and web, and fills cancellations from your waitlist automatically.
Human checkpoint: Clinical questions always route to staff.
Collects forms, insurance details, and history before the visit and enters them into your practice system.
Human checkpoint: Incomplete or unclear intake is flagged for front-desk review.
Follows up after visits, re-engages lapsed patients, and handles membership renewals and failed payments.
Human checkpoint: Messages follow templates your practice approves.
Reports bookings, utilization, and recurring revenue across locations, and answers questions in plain English.
Human checkpoint: Can run on local models so patient data stays in your infrastructure.
Yes. Any engagement that touches protected health information is covered by a Business Associate Agreement, and so is every model provider that processes PHI.
Yes. Agents can run on models hosted in your own cloud, so patient data never leaves your control.
No. Clinical questions are detected and handed to staff immediately, with the full conversation attached.
In 30 minutes we'll find the workflow costing you the most hours, and show you what an agent would save before you spend a dollar.
