Hello replaced phone-based reservations with a digital move-in platform integrated with SiteLink, and added read-only AI that answers revenue and occupancy questions in plain English.
Self-storage operators lose a large share of potential bookings to phone-based reservation workflows. Customers browse online, then abandon when they have to call.
Hello needed to digitize the full journey from browsing to signed lease while integrating deeply with SiteLink, and wanted ownership of its customer and revenue data instead of per-unit SaaS fees.
A multi-brand digital move-in platform with real-time SiteLink sync and an AI revenue intelligence layer.
Find a facility, select a unit, reserve, pay, and e-sign the lease, with every step synced to SiteLink.
Discount plans by unit type, vacancy, and segment, with approval workflows that prevent margin erosion.
Separate domains, branding, and isolated data per brand, with portfolio-wide analytics.
Tenants, reservations, payments, and leases synced in real time through SiteLink’s API.
AI analyzes aggregated order metrics to surface revenue patterns, occupancy anomalies, and pricing opportunities. It cannot create, modify, or delete any record.
"Which location had the highest revenue last month?" answered in plain English.
Patterns, anomalies, and risks identified automatically from aggregated metrics.
Month-over-month and year-over-year analysis with explanations of what changed.
| Metric | Before | After |
|---|---|---|
| Lead-to-move-in conversion | 18% | 29% |
| Move-ins needing an office visit | 62% | 19% |
| Time to first response | 47 min | 2 min |
| Per-unit software fees | Every unit | $0 |
“Leads used to wait an hour for a callback. Now most of them move in without ever calling us.”
Digital leases with automated confirmations.
Plans offered with automatic premium calculation.
Cloudflare Turnstile prevents reservation abuse.
Reservation, payment, and signature emails via Postmark.
Office and access hours per location, with holidays.
Facility locations with automatic geocoding.
Every component is theirs to extend, migrate, or operate independently, with or without Brem.
We built Hello Storage's platform. In 30 minutes we'll show you where software and agents would pay off first in your operation.
